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A refreshing difference
Most passenger train services in Great Britain are operated by private sector companies holding franchises or concessions that have been awarded by national and regional Government. Our partnership brings a refreshing difference to the choice of operator available to Government and their executive agencies.
Rising to the challenge
The rail industry in Great Britain continues to face some real challenges that must be overcome if it is to play its vitally important role in the delivery of effective transport solutions that are sustainable and offer value for money. We are keen to play our part in meeting those challenges.
Our first concession was secured in 2003 for the operation of local train services on Merseyside. In 2004 Serco-NedRailways won the Northern Rail franchise.
Diverse backgrounds – One team
Both companies are people focused, recognising that we only exist to serve our customers, and that delivery is critically dependent on the quality of our employees. Recognising the challenges facing governments, we aim to deliver value for money for the taxpayer and to provide the best solutions for passengers. With a dedicated team we are committed to helping shape the British rail industry structure, while capturing the innovative potential of the private sector and through transferring best practice from our respective experiences.
Organisation and Structure
Organisationally our people work in one of the operating companies for which we hold the concession. Merseyrail and Northern Rail are owned 50:50 by Serco and NedRailways.
This structure means that Serco-NedRailways operates with a "virtual headquarters" - able to draw from the high quality people that are employed either in our parent organisations or in our concessions/franchises and thus be able to deliver one of our key strategies which is to enable the transfer of best practice within and between different parts of our total team.
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